If local pickup is selected as a shipping option, the item will be available for pickup at our physical store:
To use local pickup for your order, select the option from the menu at checkout .
If a product is a pre-order and Local Pickup is selected as the shipping method, you will be able to receive the product from the store on the day of release. An associate will be available during the regular store hours to assist with your order.
You can view the store hours and location at the bottom of this page.
Please do not try to pickup your order until you receive confirmation that it is ready. If you are unsure, you can call us at 705-481-7774 and we can confirm if your order is ready.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded. Sale items and Single Cards are non-refundable.
Additional non-returnable items: - Gift cards - Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Gamer's Lair DK INC., 274 Burton Ave, 33, Barrie ON L4N 5W4, Canada.
Shipping To return your product, you should mail your product to: Gamer's Lair DK INC., 274 Burton Ave, 33, Barrie ON L4N 5W4, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.